Intaktus & Liveshop are now part of Viddget
Recent studies from Accenture and American Express reveal that we are in the midst of a digital transformation that we've never seen before.
• 86% expect chatbots to always offer an option to transfer to a live person
• 83% prefer dealing with humans via digital channels for solving customer services issues
• 79% prefer live chat purely because of the immediacy it offers compared to other channels
• 78% have bailed on a transaction or did not convert because of a poor service experience
This is why Viddget exists. We add a human touch and help our customers to increase their sales and customer satisfaction. Technology can help, but it should not replace people.
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